Terms of service
Company & Store Information
Store Name: Thankloft
Official Website: www.thankloft.com
Support Email: hello@thankloft.com
Contact Phone: +33-66064933
Registered Address:
Data Controller & Store Information
Store Name: Thankloft
Official Website: www.thankloft.com
Contact Email: hello@thankloft.com
Contact Phone: +33-66064933
Registered Business Address: 80 Avenue Jules Guesde, 59124 Escaudain, France
Applicable Legislation: EU General Data Protection Regulation (GDPR/RGPD 2016/679), French Data Protection Act (Informatique et Libertés) of 6 January 1978, French Consumer Code
Supervisory Authority: Commission Nationale de l'Informatique et des Libertés (CNIL), France’s official data protection authority
Last Updated: July 2026
1. Scope & Acceptance
This Privacy Policy governs the collection, storage, processing, usage, disclosure and protection of personal data of all visitors, registered users and customers who access and purchase women’s apparel products on the website www.thankloft.com. It explains your legal data rights and our data management practices in full compliance with French and EU data protection laws.
By browsing the website, creating an account, placing orders or subscribing to our services, you acknowledge that you have read, understood and fully agreed to the terms of this Privacy Policy. This policy applies solely to our official website and excludes third-party linked platforms, partner websites and third-party service providers.
2. Personal Data We Collect & Legal Basis
We strictly follow the GDPR data minimisation principle and only collect data necessary for business operation, order fulfillment and customer service. All data processing is based on the following legal grounds: contract performance, legal obligation, legitimate interest, or user explicit consent.
2.1 Order & Account Data
We collect personal information submitted by you during account registration and checkout:
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Personal identification: full name, gender
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Contact information: email address, mobile/landline phone number
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Logistics information: billing address, delivery address, postal code, city
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Transaction records: order number, purchased items, order amount, payment records, shipping and return records
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Legal Basis: Performance of sales contract (GDPR Art.6(1)(b)) and legal compliance with French fiscal and commercial laws (GDPR Art.6(1)(c)).
2.2 Customer Support Data
When you contact us via email or phone for order consultation, return applications, warranty claims or dispute resolution, we retain your communication content, defect product photos, enquiry records and related order information to provide after-sales support.
Legal Basis: Contract performance and legitimate business interest.
2.3 Voluntary Marketing Data
If you explicitly subscribe to our newsletter and fashion update services, we will record your subscription preferences and email information to send promotional information, new product launches and discount activities.
Legal Basis: Your explicit, revocable consent (GDPR Art.6(1)(a)).
2.4 Automatic Technical Data
Our website automatically collects anonymous technical data through cookies and tracking tools during your browsing, including IP address, device model, browser type, operating system, page browsing records, click behavior and website access duration.
Legal Basis: Legitimate interest for website operation optimization, traffic analysis and fraud prevention; user consent for non-essential cookies.
3. Purposes of Data Processing
We only use your personal data for the following legitimate purposes:
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Process, verify and fulfill your orders, including payment confirmation, product packaging, logistics delivery and order tracking updates
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Handle after-sales services, including returns, refunds, exchanges and 2-year statutory warranty services required by French consumer law
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Reply to customer enquiries, resolve service disputes and maintain customer communication
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Send mandatory transactional notifications, including order confirmation, shipping alerts, payment reminders and after-sales status updates
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Deliver fashion newsletters and exclusive promotions only to subscribed users
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Optimize website functions, product display and user shopping experience through data analysis
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Prevent fraudulent transactions, unauthorized account access and malicious order behaviors
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Comply with French tax, accounting and legal filing obligations
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Defend legitimate rights and interests in commercial disputes and legal proceedings
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4. Data Retention Periods
We retain personal data only for the shortest period necessary to fulfill processing purposes and legal obligations, in line with CNIL and French fiscal regulations:
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Order & fiscal data: Retained for 10 full years after order completion, complying with French statutory accounting and tax retention requirements
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Customer account data: Stored until you submit a formal account deletion request
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Marketing subscription data: Retained until you unsubscribe or withdraw consent
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Customer service records: Reserved for 24 months after enquiry closure for follow-up dispute handling
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Website technical logs: Automatically cleared within 12 months
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After the retention period expires, all personal data will be permanently deleted or completely anonymized.
5. Third-Party Data Sharing & Processing
Thankloft does not sell, rent or trade your personal data for commercial marketing purposes. We only share necessary user data with compliant third-party service providers essential for website operation, all bound by GDPR-compliant data processing agreements:
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E-commerce platform: Shopify, for website hosting, order management and system operation
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Payment service providers: Process secure online transactions and verify payment legitimacy
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Logistics & courier providers: Deliver ordered goods based on your delivery information
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Analytics tools: Anonymous website traffic and user behavior analysis
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Legal & tax service providers: Data disclosure required by statutory compliance obligations
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For cross-border data transfers outside the EEA, we adopt EU Standard Contractual Clauses (SCCs) to ensure equivalent data protection levels as required by GDPR.
6. Cookies & Tracking Technologies
Our website uses cookies and similar tracking tools to optimize user experience, divided into three categories in compliance with French electronic communication regulations:
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Necessary Cookies: Mandatory for basic website functions, including shopping cart storage, login verification and normal checkout processes, cannot be disabled
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Analytical Cookies: Used to analyze website traffic and optimize page layout, enabled only with your explicit consent
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Marketing Cookies: For targeted fashion product recommendation and retargeting advertising, enabled only with your explicit consent
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You can adjust cookie preferences via the website pop-up consent banner or manually clear browser cookies at any time. Disabling non-essential cookies will not affect normal shopping and checkout functions.
7. Your GDPR Data Subject Rights
As a resident of the European Economic Area and user of our services, you hold the following enforceable legal rights under GDPR and French local law, free of charge:
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Right of Access: Request a full copy of all personal data we store about you
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Right of Rectification: Correct inaccurate or outdated personal and order information
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Right of Erasure (Right to be Forgotten): Request permanent deletion of your personal data (excluding data retained for legal fiscal obligations)
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Right of Restriction of Processing: Suspend data processing during data accuracy verification or dispute settlement
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Right of Data Portability: Obtain your personal data in machine-readable format for transmission to other data controllers
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Right of Objection: Object to data processing for legitimate interest purposes and unsubscribe from marketing emails at any time
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Right to Withdraw Consent: Revoke any previously granted data processing consent with immediate effect
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Right to Lodge a Complaint: File a formal complaint with CNIL (France’s data protection authority) if you believe our data processing violates relevant laws
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To exercise your data rights, please send a written request to hello@thankloft.com with your full name and registered email for identity verification. We will respond to all valid requests within 30 calendar days as required by GDPR.
8. Data Security Protection
We implement strict technical and organizational security measures to protect your personal data from unauthorized access, leakage, tampering and loss:
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Adopt end-to-end SSL/TLS encryption for all website browsing and checkout transaction data
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Comply with PCI DSS security standards, do not permanently store complete credit card and payment sensitive information
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Implement staff access permission management, restrict internal access to user personal data
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Regularly conduct system security audits and risk detection
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In the event of a personal data breach that may risk your privacy, we will complete official notification to users and CNIL within 72 hours in accordance with GDPR mandatory provisions.
9. Minors Protection
Our women’s fashion products and website services are oriented to adult users aged 18 and above. We do not knowingly collect personal data of minors under 16 years old. If you are a guardian and find that we have obtained minor’s personal information without parental consent, please contact us immediately, and we will completely delete the relevant data in a timely manner.
10. Policy Updates & Amendments
Thankloft reserves the right to update this Privacy Policy to adapt to changes in French and EU data protection laws, platform rules and business operations. The updated policy will be published on the official website with a new update date. Material changes that affect user rights will be notified to registered users via email in advance. Your continued use of the website after policy updates constitutes acceptance of the revised terms.
11. Privacy Contact Information
For all data rights requests, privacy consultations, cookie enquiries and related complaints:
Email: hello@thankloft.com
Phone: +33-66064933
Business Address: 80 Avenue Jules Guesde, 59124 Escaudain, France
Supervisory Authority (France): Commission Nationale de l'Informatique et des Libertés (CNIL)
Governing Law: French Consumer Code, French Commercial Code, EU Consumer Rights Directive 2011/83/EU, GDPR (RGPD)
Jurisdiction: Competent courts of France
Last Updated: July 2026
1. General Acceptance of Terms
These Terms of Service (“Terms”) govern all access, browsing, account registration, and purchase activities on the website www.thankloft.com. By visiting this website, creating an account, placing orders, or purchasing any women’s apparel products from Thankloft, you fully acknowledge, understand, and agree to be legally bound by these Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and Payment Terms.
If you do not accept these Terms in full, you are not authorized to use our website or complete any purchases. These Terms apply to all visitors, users, and customers without exception.
You confirm that you are at least 18 years of age and have full legal capacity to enter a commercial purchase contract under French law. If you are under 18, you may only use this website under the supervision and consent of a legal guardian.
2. User Account & Responsibilities
You may register a personal customer account on our website to save your information, track orders, and receive exclusive updates. You agree to provide true, accurate, valid, and complete personal information during registration and checkout.
You are solely responsible for maintaining the confidentiality of your account login credentials, including your email and password. All actions, orders, and operations performed under your account shall be deemed authorized by you. You shall immediately notify our support team if you detect unauthorized account access, data leakage, or abnormal login behavior.
You are prohibited from registering fake accounts, duplicate accounts, or using other people’s identity and payment information without official authorization. We reserve the right to suspend or permanently terminate any abnormal or fraudulent accounts without prior notice.
You agree not to use the website for illegal, abusive, fraudulent, or infringing activities, including automated scraping, bot purchasing, malicious review spamming, and any behavior that disrupts normal website operation.
3. Product Information, Pricing & Promotions
All products sold on our website are women’s fashion apparel and matching accessories. We make every effort to ensure product descriptions, size charts, material introductions, images, and display information are accurate. Minor color differences caused by screen display deviation, lighting, or device differences do not constitute product defects or non-compliant goods.
All product prices displayed on the website are in Euro (EUR) and include applicable French VAT. Shipping fees and additional service fees are separately displayed and calculated at checkout before order confirmation.
Thankloft reserves the right to adjust product prices, update product styles, modify promotion rules, or terminate discount activities at any time without prior notice. In case of obvious system pricing errors, data errors, or incorrect product information displayed on the website, we reserve the right to cancel relevant orders and provide full refunds even after order confirmation and payment.
All promotional activities, discount codes, and flash sales are subject to specific activity rules. Discounts cannot be stacked or reused unless explicitly stated. Limited-time and limited-stock products are available while supplies last.
4. Order Placement & Contract Formation
Submitting an order and completing payment on our website constitutes a purchase offer from you to Thankloft. A legally binding sales contract is formed only after we send an official order confirmation email to your registered email address.
After successful payment verification, we will process and arrange shipment within the standard processing period specified in our Shipping Policy. Order delays may occur due to stock shortages, courier congestion, official holidays, force majeure events, or system maintenance, for which we will notify customers in a timely manner.
You are responsible for confirming your delivery address, contact information, product specifications, and order details before completing payment. We do not support address modification, item replacement, or specification adjustment once the order has been packed or shipped.
We reserve the right to refuse, cancel, or terminate any order without prior notice under the following circumstances: false customer information, abnormal bulk orders, suspected fraudulent transactions, unauthorized payment use, repeated malicious complaints, or violation of website usage rules.
5. Payment Rules
All orders must be fully paid through the official Shopify checkout channel before entering the processing queue. We support multiple secure payment methods displayed on the checkout page. You authorize us to deduct the corresponding order amount through your selected payment method.
You are solely responsible for any bank handling fees, currency conversion fees, cross-border transaction charges, and other third-party fees incurred during payment. We do not bear or reimburse any related third-party costs.
We strictly comply with PCI DSS and GDPR data security standards. We will not permanently store your complete credit card information, CVV code, or sensitive payment data on our servers.
All payment disputes and chargebacks shall be negotiated and resolved through our official customer service first. Unreasonable chargebacks and malicious disputes will result in account restriction, and we reserve the right to claim compensation for administrative and legal losses.
6. Delivery & Order Receipt
We provide delivery services for France and eligible European regions as specified in our Shipping Policy. All delivery times are estimated reference periods and are not absolute legally binding deadlines.
After the parcel is handed over to the official courier company, the transportation risk of the goods shall be transferred to the customer. You shall check the package appearance and product integrity within 48 hours after receiving the goods. Any damage, loss, or missing item issues must be verified and reported to our support team with valid evidence within the specified time limit.
Undeliverable parcels caused by incorrect addresses, multiple failed delivery attempts, or customer refusal to sign for receipt will be returned to our warehouse. Relevant return logistics costs will be deducted from your refund application in accordance with our policy.
7. Returns, Refunds & Warranty
All return, exchange, and refund behaviors are strictly governed by our official Return & Refund Policy and French statutory consumer rights. Customers enjoy a 14-day unconditional withdrawal right and a 2-year statutory quality warranty in line with French consumer law.
We provide corresponding refund, replacement, or maintenance services for defective products and quality problems within the warranty period. Artificial damage, improper use, self-modification, and normal wear and tear are not covered by free warranty services.
All refunds will be returned through the original payment channel in accordance with policy provisions, and the refund progress is subject to bank and third-party payment processing rules.
8. Intellectual Property Rights
All content on the www.thankloft.com website, including but not limited to brand name, logo, text copy, product images, graphic design, page layout, video materials, and website program code, are protected by French and EU intellectual property laws.
You may not copy, reproduce, modify, distribute, resell, spread, or commercially use any website content without our prior written official authorization. Any unauthorized commercial use, infringement, or plagiarism will result in legal liability and compensation claims.
You shall not register similar domain names, social media accounts, or trademarks that are confusingly similar to “Thankloft” to avoid brand confusion and infringement.
9. Prohibited User Behaviors
You agree that you will not:
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Use plug-ins, crawlers, bots, automated scripts or third-party tools to scan, intercept, batch purchase, or disrupt website operation
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Publish malicious comments, slander, insult, false evaluation, and illegal information on the website
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Resell our products in large quantities for commercial wholesale without official authorization
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Upload viruses, malicious programs, and harmful files through website functions
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Abuse customer service channels to send repeated harassment, unreasonable demands, and threatening information
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Violate French local laws, EU regulations, and public order and good customs during use
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We have the right to restrict permissions, suspend services, or permanently ban accounts for any violation of the above provisions.
10. Limitation of Liability
To the maximum extent permitted by French law,Thankloft shall not be liable for any indirect losses, including lost profits, lost business opportunities, mental damage, and consequential losses arising from your use of the website and purchased products.
Our maximum compensation liability for any single order shall not exceed the total amount you paid for that order.
We are not responsible for service interruptions, website failures, order processing delays, and delivery delays caused by force majeure events, including natural disasters, extreme weather, government policy adjustments, courier strikes, network failures, and third-party platform system exceptions beyond our control.
This liability limitation clause does not affect your mandatory statutory consumer rights under French law.
11. Website Modification & Service Termination
Thankloft reserves the right to adjust website functions, modify service rules, optimize page content, and carry out system maintenance and upgrade at any time without prior notice.
We may suspend or terminate part or all of the website services in due form. All confirmed pending orders will be fulfilled normally in accordance with these Terms before service closure.
12. Policy Amendments
We reserve the right to revise and update these Terms of Service from time to time to comply with updated French laws, EU regulations, and business adjustments. The revised Terms will be published on the official website with an updated effective date.
Your continued use of the website and continued consumption after the policy update constitutes your automatic acceptance of the revised Terms. For major changes that affect your consumer rights, we will notify registered users via email in advance.
13. Dispute Resolution
These Terms and all transaction behaviors are governed by the laws of the French Republic. In case of any disputes between the two parties, friendly negotiation shall be carried out first.
If the negotiation fails, consumers can apply for mediation through French official consumer mediation institutions or submit the dispute to the competent local French court for resolution.
14. Contact Information
For all order consultation, service disputes, policy enquiries and business cooperation:
Email: hello@thankloft.com
Phone: +33-66064933
Business Address: 80 Avenue Jules Guesde, 59124 Escaudain, France
Website: www.thankloft.com
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