Refund policy

Last Updated: September 15, 2026

At Thankloft, we aim to provide a clear and straightforward return and refund process for customers who shop at www.thankloft.com. This policy explains the conditions for returns, the return process, return shipping costs, and refunds.

For additional information, please review our Shipping Policy, Payment Policy, Privacy Policy, and Terms of Service.

30-Day Return Period

You may request a return within 30 calendar days after receiving your order.

To be eligible for a return, the item must be unused and in its original condition, with the applicable original packaging and tags, where provided.

This policy applies to products offered by Thankloft, including wallets, key cases, portable power banks, hardshell luggage, men's rings, and other everyday accessories available on our website.

Return Eligibility

Returned items must meet the return condition requirements described in this policy.

Items that have been used, damaged, altered, or otherwise changed after delivery may not qualify for a return.

If a returned item does not meet the applicable requirements, the return may be declined.

How to Request a Return

Please contact our customer service team before sending any product back.

When contacting us, please provide your order number and relevant information about the item you wish to return. We may request photos or other information when necessary to review your request.

After reviewing your request, we will provide the applicable return instructions.

Please do not send a return to our business address without first contacting us and receiving return instructions.

Return Shipping Costs

For returns due to a change of mind, preference, product selection, or another reason not caused by Thankloft, the customer is responsible for the return shipping cost.

If an item is incorrect, damaged, or defective due to an issue attributable to Thankloft, please contact us so that we can review the situation and provide appropriate return instructions.

We do not charge a restocking fee for eligible returns.

Return Processing

Once we receive the returned item, we will review and process the return within 1–3 business days.

Return approval is subject to the eligibility and condition requirements described in this policy.

Refunds

If the return is approved, the applicable refund will be issued to the original payment method used for the purchase.

After the refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account.

Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after receiving your order.

Please provide your order number and clear photos, together with any other relevant information that may help us review the issue.

We will review the circumstances and provide appropriate return instructions or another suitable resolution where applicable.

Contact Us

If you have questions about a return or refund, please contact us using the information below.

Email:
hello@thankloft.com

Phone:
+33-66064933

Business Address:
80 Avenue Jules Guesde
59124 Escaudain
France

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CT)
Saturday – Sunday: Closed

Policy Updates

We may update this Return & Refund Policy when necessary to reflect changes to our return procedures, website operations, or applicable requirements.