Privacy policy

Last Updated: September 15, 2026

At Thankloft, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit or shop on www.thankloft.com, how we use that information, and the choices available to you.

For questions about your personal information or this Privacy Policy, please contact us using the information provided at the end of this page.

1. Information We Collect

Depending on how you use our website, we may collect information that you voluntarily provide to us, information needed to process an order, and certain technical information generated when you visit our website.

2. Contact Information

When you contact us, we may collect information such as your name, email address, phone number, and the contents of your communication so that we can respond to your request.

3. Order Information

When you place an order, we may collect information necessary to process and fulfill your purchase, including:

  • Name

  • Billing information

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Related transaction information

This information may be used to process your order, arrange delivery, provide customer support, and handle returns or refunds.

4. Payment Information

Payments may be processed through Shopify and applicable third-party payment providers. Depending on the payment method you select, payment providers may process payment-related information in accordance with their own privacy policies and terms.

We offer the payment methods made available at checkout. Available payment methods may vary depending on the checkout and applicable circumstances.

Thankloft does not directly store complete payment card information on its own systems. Payment information is handled through the applicable payment service providers.

5. Device and Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Referring pages

  • Information about how you interact with the website

This information may be used to operate, maintain, secure, and improve our website and shopping experience.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Support essential website functions

  • Remember preferences

  • Maintain shopping cart functionality

  • Understand website usage

  • Support relevant website features

The types of cookies and similar technologies used may vary depending on the Shopify settings, applications, and services enabled on our store.

Where required by applicable law, cookie or privacy controls may be provided to allow you to manage applicable preferences.

7. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders

  • Provide shipping and delivery services

  • Process payments and refunds

  • Respond to customer questions and support requests

  • Process returns and provide related order support

  • Communicate with you about your orders or requests

  • Maintain and improve our website and services

  • Help protect our website, customers, and transactions from fraud, abuse, or unauthorized activity

  • Comply with applicable legal and regulatory requirements

8. Shopify

Our online store is hosted and operated using Shopify services. Shopify may process information relating to your visits, account activity, and purchases in order to provide its ecommerce platform and related services.

Shopify may process information in accordance with its own privacy practices and policies.

9. Payment Providers

When you choose a payment method, the applicable payment provider may process information required to authorize and complete your payment.

Depending on the payment method used, payment processing may involve Shopify Payments or another applicable third-party payment service provider.

These providers may process your information according to their own privacy policies and terms.

10. Shipping and Fulfillment Providers

Information necessary to fulfill and deliver your order may be shared with service providers involved in:

  • Order processing

  • Shipping and delivery

  • Customer support

  • Returns and refunds

  • Related ecommerce services

These providers receive only the information reasonably necessary to perform the applicable service.

11. Analytics and Website Services

We may use website analytics or similar services to understand website traffic, performance, and customer interactions and to improve our online store.

The specific services enabled on our store may change over time. Where applicable, these services may collect technical or usage information through cookies or similar technologies.

12. Advertising and Campaign Measurement

We may use advertising or campaign measurement services to understand the performance of marketing activities and improve the relevance and effectiveness of our advertising.

The specific advertising services used may vary depending on the tools and integrations enabled on our store. Where required by applicable law, appropriate privacy choices or consent mechanisms will be provided.

13. How We Share Personal Information

We may share personal information with service providers and business partners when necessary to:

  • Operate our online store

  • Process payments

  • Fulfill orders

  • Provide shipping services

  • Provide customer support

  • Maintain website functionality

  • Prevent fraud

  • Measure website performance

  • Comply with legal obligations

We do not represent that every service provider will use the same privacy practices as Thankloft. Third-party providers may process information according to their own privacy policies and applicable requirements.

14. International Data Processing

Because Thankloft operates from France and serves customers in the United States, personal information may be processed or stored in countries other than the country where you live.

Where personal information is transferred internationally, applicable service providers may process that information in accordance with their own privacy practices and applicable requirements.

15. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Order processing

  • Customer service

  • Accounting

  • Recordkeeping

  • Dispute resolution

  • Fraud prevention

  • Compliance with legal obligations

The retention period may vary depending on the type of information and the reason it was collected.

16. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

17. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights concerning your personal information.

These may include the right to request:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of personal information

  • Information about how your personal information is processed

Some jurisdictions may also provide additional rights relating to objection, restriction, portability, or certain forms of data sharing.

Privacy rights are subject to applicable legal requirements and exceptions.

18. How to Submit a Privacy Request

If you would like to make a privacy-related request or ask a question about how your information is handled, please contact us using the contact information below.

We may need to verify your identity before completing certain requests in order to protect your information from unauthorized disclosure.

19. Children's Privacy

Our website is intended for general consumers and is not directed toward children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly request or collect personal information from children for purposes that are prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

20. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of websites that we do not operate.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

Contact Information

Store Name
Thankloft

Website
www.thankloft.com

Email
hello@thankloft.com

Phone
+33 660 649 33

Business Address
80 Avenue Jules Guesde
59124 Escaudain
France

Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (CT)
Saturday – Sunday: Closed