Terms of service

Company & Store Information

Store Name: Thankloft

Official Website: www.thankloft.com

Support Email: hello@thankloft.com

Contact Phone: +33-66064933

Registered Address: 8 Ter Rue Ferdinand de Lesseps, 36100 Issoudun, France

Governing Law: French Consumer Code, French Commercial Code, EU Consumer Rights Directive 2011/83/EU, GDPR (RGPD)

Jurisdiction: Competent courts of France

Last Updated: July 2026

1. General Acceptance of Terms

These Terms of Service (“Terms”) govern all access, browsing, account registration, and purchase activities on the website www.thankloft.com. By visiting this website, creating an account, placing orders, or purchasing any women’s apparel products from Thankloft, you fully acknowledge, understand, and agree to be legally bound by these Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and Payment Terms.

If you do not accept these Terms in full, you are not authorized to use our website or complete any purchases. These Terms apply to all visitors, users, and customers without exception.

You confirm that you are at least 18 years of age and have full legal capacity to enter a commercial purchase contract under French law. If you are under 18, you may only use this website under the supervision and consent of a legal guardian.

2. User Account & Responsibilities

You may register a personal customer account on our website to save your information, track orders, and receive exclusive updates. You agree to provide true, accurate, valid, and complete personal information during registration and checkout.

You are solely responsible for maintaining the confidentiality of your account login credentials, including your email and password. All actions, orders, and operations performed under your account shall be deemed authorized by you. You shall immediately notify our support team if you detect unauthorized account access, data leakage, or abnormal login behavior.

You are prohibited from registering fake accounts, duplicate accounts, or using other people’s identity and payment information without official authorization. We reserve the right to suspend or permanently terminate any abnormal or fraudulent accounts without prior notice.

You agree not to use the website for illegal, abusive, fraudulent, or infringing activities, including automated scraping, bot purchasing, malicious review spamming, and any behavior that disrupts normal website operation.

3. Product Information, Pricing & Promotions

All products sold on our website are women’s fashion apparel and matching accessories. We make every effort to ensure product descriptions, size charts, material introductions, images, and display information are accurate. Minor color differences caused by screen display deviation, lighting, or device differences do not constitute product defects or non-compliant goods.

All product prices displayed on the website are in Euro (EUR) and include applicable French VAT. Shipping fees and additional service fees are separately displayed and calculated at checkout before order confirmation.

Thankloft reserves the right to adjust product prices, update product styles, modify promotion rules, or terminate discount activities at any time without prior notice. In case of obvious system pricing errors, data errors, or incorrect product information displayed on the website, we reserve the right to cancel relevant orders and provide full refunds even after order confirmation and payment.

All promotional activities, discount codes, and flash sales are subject to specific activity rules. Discounts cannot be stacked or reused unless explicitly stated. Limited-time and limited-stock products are available while supplies last.

4. Order Placement & Contract Formation

Submitting an order and completing payment on our website constitutes a purchase offer from you to Thankloft. A legally binding sales contract is formed only after we send an official order confirmation email to your registered email address.

After successful payment verification, we will process and arrange shipment within the standard processing period specified in our Shipping Policy. Order delays may occur due to stock shortages, courier congestion, official holidays, force majeure events, or system maintenance, for which we will notify customers in a timely manner.

You are responsible for confirming your delivery address, contact information, product specifications, and order details before completing payment. We do not support address modification, item replacement, or specification adjustment once the order has been packed or shipped.

We reserve the right to refuse, cancel, or terminate any order without prior notice under the following circumstances: false customer information, abnormal bulk orders, suspected fraudulent transactions, unauthorized payment use, repeated malicious complaints, or violation of website usage rules.

5. Payment Rules

All orders must be fully paid through the official Shopify checkout channel before entering the processing queue. We support multiple secure payment methods displayed on the checkout page. You authorize us to deduct the corresponding order amount through your selected payment method.

You are solely responsible for any bank handling fees, currency conversion fees, cross-border transaction charges, and other third-party fees incurred during payment. We do not bear or reimburse any related third-party costs.

We strictly comply with PCI DSS and GDPR data security standards. We will not permanently store your complete credit card information, CVV code, or sensitive payment data on our servers.

All payment disputes and chargebacks shall be negotiated and resolved through our official customer service first. Unreasonable chargebacks and malicious disputes will result in account restriction, and we reserve the right to claim compensation for administrative and legal losses.

6. Delivery & Order Receipt

We provide delivery services for France and eligible European regions as specified in our Shipping Policy. All delivery times are estimated reference periods and are not absolute legally binding deadlines.

After the parcel is handed over to the official courier company, the transportation risk of the goods shall be transferred to the customer. You shall check the package appearance and product integrity within 48 hours after receiving the goods. Any damage, loss, or missing item issues must be verified and reported to our support team with valid evidence within the specified time limit.

Undeliverable parcels caused by incorrect addresses, multiple failed delivery attempts, or customer refusal to sign for receipt will be returned to our warehouse. Relevant return logistics costs will be deducted from your refund application in accordance with our policy.

7. Returns, Refunds & Warranty

All return, exchange, and refund behaviors are strictly governed by our official Return & Refund Policy and French statutory consumer rights. Customers enjoy a 14-day unconditional withdrawal right and a 2-year statutory quality warranty in line with French consumer law.

We provide corresponding refund, replacement, or maintenance services for defective products and quality problems within the warranty period. Artificial damage, improper use, self-modification, and normal wear and tear are not covered by free warranty services.

All refunds will be returned through the original payment channel in accordance with policy provisions, and the refund progress is subject to bank and third-party payment processing rules.

8. Intellectual Property Rights

All content on the www.thankloft.com website, including but not limited to brand name, logo, text copy, product images, graphic design, page layout, video materials, and website program code, are protected by French and EU intellectual property laws.

You may not copy, reproduce, modify, distribute, resell, spread, or commercially use any website content without our prior written official authorization. Any unauthorized commercial use, infringement, or plagiarism will result in legal liability and compensation claims.

You shall not register similar domain names, social media accounts, or trademarks that are confusingly similar to “Thankloft” to avoid brand confusion and infringement.

9. Prohibited User Behaviors

You agree that you will not:

Use plug-ins, crawlers, bots, automated scripts or third-party tools to scan, intercept, batch purchase, or disrupt website operation

Publish malicious comments, slander, insult, false evaluation, and illegal information on the website

Resell our products in large quantities for commercial wholesale without official authorization

Upload viruses, malicious programs, and harmful files through website functions

Abuse customer service channels to send repeated harassment, unreasonable demands, and threatening information

Violate French local laws, EU regulations, and public order and good customs during use

We have the right to restrict permissions, suspend services, or permanently ban accounts for any violation of the above provisions.

10. Limitation of Liability

To the maximum extent permitted by French law,Thankloft shall not be liable for any indirect losses, including lost profits, lost business opportunities, mental damage, and consequential losses arising from your use of the website and purchased products.

Our maximum compensation liability for any single order shall not exceed the total amount you paid for that order.

We are not responsible for service interruptions, website failures, order processing delays, and delivery delays caused by force majeure events, including natural disasters, extreme weather, government policy adjustments, courier strikes, network failures, and third-party platform system exceptions beyond our control.

This liability limitation clause does not affect your mandatory statutory consumer rights under French law.

11. Website Modification & Service Termination

Thankloft reserves the right to adjust website functions, modify service rules, optimize page content, and carry out system maintenance and upgrade at any time without prior notice.

We may suspend or terminate part or all of the website services in due form. All confirmed pending orders will be fulfilled normally in accordance with these Terms before service closure.

12. Policy Amendments

We reserve the right to revise and update these Terms of Service from time to time to comply with updated French laws, EU regulations, and business adjustments. The revised Terms will be published on the official website with an updated effective date.

Your continued use of the website and continued consumption after the policy update constitutes your automatic acceptance of the revised Terms. For major changes that affect your consumer rights, we will notify registered users via email in advance.

13. Dispute Resolution

These Terms and all transaction behaviors are governed by the laws of the French Republic. In case of any disputes between the two parties, friendly negotiation shall be carried out first.

If the negotiation fails, consumers can apply for mediation through French official consumer mediation institutions or submit the dispute to the competent local French court for resolution.

14. Contact Information

For all order consultation, service disputes, policy enquiries and business cooperation:

Email: hello@thankloft.com

Phone: +33-66064933

Business Address: 8 Ter Rue Ferdinand de Lesseps, 36100 Issoudun, France

Website: www.thankloft.com