Shipping policy

Store Information

Store Name: Thankloft

Official Website: www.thankloft.com

Contact Email: hello@thankloft.com

Contact Phone: +33-66064933

Warehouse & Return Address: 8 Ter Rue Ferdinand de Lesseps, 36100 Issoudun, France

Applicable Regulation: French Consumer Code, EU cross-border shipping rules, Shopify logistics compliance standards

Last Updated: July 2026

1. Order Processing Time

All women’s apparel orders will be processed and prepared for shipment within standard processing time after successful payment confirmation. Processing days refer to business days (Monday to Friday), excluding French public holidays, weekends and official statutory holidays.

Standard Order Processing: 1–3 business days

Pre-order & Restock Items: Processing time will be clearly marked on each corresponding product page, with a maximum processing period of 10 business days

During peak shopping seasons, promotional events (Black Friday, seasonal sales), or unexpected order surges, processing time may be extended by 2–4 additional business days. We will send timely email notifications to customers for any abnormal delays.

Once the order is packed and dispatched, no further modifications to delivery address, product size, color or order contents can be made.

2. Shipping Coverage

2.1 Domestic Shipping (France)

We provide full nationwide shipping services covering all regions of France, including metropolitan France and eligible domestic territories. Please note that PO boxes are not supported by our partnered courier services.

2.2 International Shipping (EU & EEA)

We offer cross-border standard shipping to all EU and EEA member countries. All cross-border shipments comply with EU single market logistics regulations.

2.3 Excluded Regions

We do not ship to sanctioned countries, remote overseas territories, and regions where local courier services are suspended or unavailable. If your delivery address is undeliverable, we will cancel your order and issue a full refund without additional fees.

3. Shipping Fees & Free Shipping Rules

All shipping fees are automatically calculated and displayed at checkout based on delivery destination, parcel weight, package size and selected shipping method. All fees are denominated in Euro (EUR) and include applicable French VAT.

Domestic Standard Shipping (France): Flat rate displayed at checkout

Domestic Express Shipping (France): Upgraded fast delivery with additional surcharge

EU Cross-Border Shipping: Tiered pricing based on destination country and parcel weight

Free Domestic Shipping: Available for orders that meet the minimum cart threshold displayed on our homepage and checkout page

Free shipping promotions cannot be combined with other discount codes or promotional activities unless explicitly stated on the official activity rules.

4. Estimated Delivery Time

All delivery times are estimated reference periods and not legally binding guaranteed deadlines. Delays may occur due to courier backlogs, customs inspections, extreme weather, public holidays and other objective factors beyond our control.

4.1 Domestic Delivery (France)

Standard Shipping: 3–7 business days after dispatch

Express Shipping: 1–3 business days after dispatch

4.2 EU Cross-Border Delivery

Standard cross-border delivery: 7–15 business days after dispatch

5. Order Shipment & Tracking

After your order is dispatched, we will send a confirmed shipment email containing the unique tracking number and official tracking link to your registered email address within 24 hours.

Customers can check real-time parcel status via the tracking link at any time. If the tracking information has no updates for more than 7 business days, please contact our customer support team with your order number to initiate a parcel investigation.

6. Customs & Import Charges

For all shipments delivered within the EU single market, no additional customs duties, import taxes or clearance fees will be charged to customers.

For orders shipped to non-EU regions, any local import taxes, customs clearance fees, administrative charges or related tariffs shall be fully borne by the customer. We strictly declare parcel value and product information in accordance with international logistics regulations, and will not modify declaration values to avoid customs fees.

7. Damaged, Lost & Missing Items

Customers shall inspect the outer package and product integrity immediately after receiving the parcel. All parcel abnormality issues must be reported to our support team with valid photos and evidence within 48 hours of delivery.

Damaged Goods: If items are damaged during transit due to logistics reasons, we provide free replacement, partial refund or full refund solutions, with all return shipping costs covered by Thankloft.

Lost Parcels: Once the courier confirms parcel loss after official investigation, we will offer customers the option of free reshipment or full order refund.

Missing Items: For missing item issues, customers need to provide unboxing videos, package photos and relevant proof. We will resend the missing products completely free of charge after verification.

8. Undeliverable & Returned Parcels

Parcels returned to our warehouse due to customer reasons will incur additional return logistics fees, which will be deducted from the customer’s refund amount:

Incorrect or incomplete delivery address provided by customers

Multiple failed delivery attempts due to customer absence

Unreasonable refusal to accept eligible parcels

If customers require re-delivery of returned goods, a new shipping fee will be charged for the second shipment.

9. Force Majeure & Shipping Exclusions

Thankloft shall not be held responsible for shipping delays, parcel losses or service interruptions caused by force majeure events beyond reasonable control, including natural disasters, extreme weather, government policy adjustments, courier strikes, traffic suspension, epidemic control measures and third-party logistics system failures. We will notify customers of prolonged delivery delays as soon as we receive relevant updates.

10. Policy Association & Updates

This Shipping Policy is an official supplementary clause of our Terms of Service, Return & Refund Policy and Privacy Policy, jointly binding all user purchase behaviors. We reserve the right to update this policy to comply with French and EU logistics regulations and business adjustments. Updated terms will take effect immediately after being published on the official website.

11. Shipping Support Contact

Email: hello@thankloft.com

Phone: +33-66064933

Return & Shipping Address: 8 Ter Rue Ferdinand de Lesseps, 36100 Issoudun, France

Website: www.thankloft.com